How to Link Contracts and Warranties to your HP Support Center User Profile to Access Protected Knowledge and DownloadsĬontact your Dasher account team if you would like assistance in setting up your HP Support portal. HP has created step-by-step instructions for customers to link their contract or warranty to HPSC (HP Support Center). In addition, entitling firmware will prevent non-authorized service providers from accessing HP intellectual capital. HP believes that entitling firmware will help customers ensure that they are getting the most accurate and up-to-date firmware downloads. You will be sent to a screen that looks like this. Click here to check your warranty status. Within the HP Support Center there is a means to look up your current warranty status based on the serial number of your product. Where do I check if my product is under warranty? More Information on Access to HP Support Materials
HP ProLiant Servers Firmware and Service Pack for ProLiant Entitlement How to link existing support coverage to your HP Support Center User ID Within the HP customer message above, HP has provided several links providing more detailed information about the changes and how they may impact your organization: You or a systems administrator within your organization may have already received a communication from HP similar to this: HP has started proactively sending communications to their customers regarding the changes to the download policy. HP has a public link describing the overall process changes in more detail: HP Support Document
As of January 22 nd this policy is also in effect for HP ProLiant Servers Firmware and Service Pack downloads. Starting January 2014 this new policy effects OS Patches to HP-UX, Tru64 UNIX, OpenVMS, and software updates to EVAs. HP will enforce this by requiring customers to have an HP Passport Account that is tied to your system warranties, care packs and support agreements.
HP is trying to align download policies with other large technology manufactures. HP is in the process of making OS Patches, software updates, drivers and firmware available only when that HP product has a valid warranty or support contract. By: Scott Ancha, VP of Engineering and Chris Saso, SVP of Technology
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